NovaHeart A Touch of Care LLC

Privacy Policy

At NovaHeart A Touch of Care LLC (“NovaHeart,” “we,” “our,” or “us”), we value the trust placed in us by families, caregivers, visitors, and community members. This Privacy Policy explains how we collect, use, store, and protect information submitted through our website, communication systems, and related services.

NovaHeart A Touch of Care LLC is a non-medical home care agency committed to compassionate, professional, and respectful service.

1. Information We Collect

We may collect personal information voluntarily submitted through:

  • Contact forms
  • Care inquiries
  • Caregiver interest forms
  • Phone calls
  • Emails
  • Website submissions
  • Newsletter or communication sign-ups

Information collected may include:

  • Full name
  • Phone number
  • Email address
  • General service inquiry details
  • Employment inquiry information
  • Preferred contact method

We may also collect limited technical website information, such as:

  • Browser type
  • Device type
  • General website usage data
  • IP address

This information helps improve website performance and user experience.

2. How We Use Information

NovaHeart may use collected information to:

  • Respond to service inquiries
  • Communicate regarding consultations or care requests
  • Respond to caregiver employment inquiries
  • Provide customer support
  • Improve website functionality and communication experience
  • Maintain business records
  • Send business-related updates when appropriate

We do not sell, rent, or trade personal information to third parties.

3. SMS/Text Messaging Communications

By voluntarily providing your phone number through our website or communication forms, you consent to receive business-related communications from NovaHeart A Touch of Care LLC.

These communications may include:

  • Appointment coordination
  • Care inquiry responses
  • Follow-up communication
  • Employment-related communication
  • General business communication
  • Informational/business communications
  • Message frequency may vary
  • Message and data rates may apply
  • STOP and HELP instructions
  • Voluntary consent
  • Statement confirming that mobile opt-in information is not sold or shared with third parties for marketing purposes

Message and data rates may apply depending on your mobile carrier plan.

You may opt out of SMS communications at any time by replying STOP.

For assistance, reply HELP or contact us directly.

NovaHeart does not sell or share SMS consent information with third parties for marketing purposes.

Providing your phone number and consenting to SMS communications is voluntary and is not required to receive services from NovaHeart A Touch of Care LLC.

4. Payment & Financial Information

NovaHeart may utilize secure third-party payment processing systems, including platforms such as QuickBooks, Stripe, or similar secure providers.

We do not directly store sensitive payment card information on our website.

Payment information submitted through third-party processors is governed by the privacy and security practices of those providers.

5. Non-Medical Care Disclaimer

NovaHeart A Touch of Care LLC provides non-medical home care services.

Information presented on this website is intended for general informational purposes only and should not be interpreted as medical advice, diagnosis, treatment, or emergency guidance.

If you are experiencing a medical emergency, please call 911 or contact a licensed medical provider immediately.

Please do not submit highly sensitive medical information through general website forms or unsecured email communication.

6. Information Security

We take reasonable administrative and technical precautions to help protect submitted information.

While we strive to maintain secure systems and communication practices, no website or electronic transmission can be guaranteed to be completely secure.

Users submit information at their own discretion.

7. Data Protection and Information Sharing

NovaHeart A Touch of Care LLC values and protects the privacy of our clients, families, caregivers, and website visitors.

We do not sell, rent, trade, transfer, or share consumer personal information, including mobile phone numbers or SMS opt-in information, with third parties for marketing or promotional purposes.

Consumer information is shared only when necessary to provide requested services, comply with applicable laws, or fulfill legal obligations.

Mobile opt-in information and SMS consent are never shared with third parties or affiliates for marketing purposes.

To safeguard your information, we maintain appropriate administrative, technical, and physical security measures designed to protect against unauthorized access, disclosure, alteration, or misuse of personal information. Access to sensitive information is limited to authorized personnel who require it to perform their job responsibilities.

8. Third-Party Links

Our website may contain links to third-party platforms or websites, including:

  • Google
  • Instagram
  • LinkedIn
  • Payment processors
  • External educational resources

NovaHeart is not responsible for the privacy practices or content of third-party websites.

Users are encouraged to review the policies of any external platforms they visit.

9. Children’s Privacy

Our website and services are not directed toward children under the age of 13.

We do not knowingly collect personal information from children through our website.

10. Policy Updates

NovaHeart A Touch of Care LLC reserves the right to update or revise this Privacy Policy at any time.

Updated versions will be posted on this page with a revised effective date.

11. Contact Information

If you have questions regarding this Privacy Policy or communication practices, please contact:

NovaHeart A Touch of Care LLC
Email: admin@novaheartatoc.com
Phone: (513) 900-1718